Privacy Policy

1. Introduction

Welcome to Polar Birch Lotto ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website polarbirchlotto.com and use our services.

This policy is compliant with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

A. Personal Information You Provide

When you register for an account, purchase a lottery ticket, or contact support, we may ask for:

• Identity Data: First name, last name, date of birth (for age verification), and gender.
• Contact Data: Email address, phone number, and residential address (to confirm provincial eligibility).
• Financial Data: Payment card details, billing address, and withdrawal banking information. Note that full credit card numbers are tokenized and processed by our secure payment gateway; we do not store raw credit card data.
• Profile Data: Username, password, purchase history, game preferences, and feedback.

B. Information Collected Automatically

When you access our website, we may automatically collect specific technical data:

• Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information.
• Log Data: IP address, browser type, access times, pages viewed, and the page you visited before navigating to our Services.
• Geolocation Data: We utilize geolocation technology to ensure you are physically located within an eligible Canadian jurisdiction at the time of purchase, as required by our gaming license.

3. How We Use Your Data

We use the collected data for various business purposes, primarily to operate the lottery effectively and legally:

• Service Provision: To create and manage your account, process transactions, and deliver lottery results.
• Age & Identity Verification: To strictly enforce the 19+ age requirement and prevent underage gambling.
• Fraud Prevention: To monitor for suspicious activity, money laundering, or multiple account creation in violation of our terms.
• Communication: To send you transaction confirmations, jackpot alerts, significant changes to policies, and promotional offers (only if you have opted in).
• Legal Compliance: To comply with applicable laws, regulations, and requests from gaming authorities or law enforcement.

4. Information Sharing & Disclosure

We do not sell your personal data. However, we may share your information with trusted third parties under strict confidentiality agreements:

A. Service Providers

We engage third-party companies to perform services on our behalf, such as payment processing, identity verification (KYC), email delivery, and hosting services. These entities have access to your personal information only to perform these specific tasks.

B. Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation or regulatory body (e.g., FINTRAC).
• Protect and defend the rights or property of Polar Birch Lotto.
• Prevent or investigate possible wrongdoing in connection with the Service.

C. Public Winners

If you win a major prize (Division 1), regulatory requirements may compel us to publish your name, city of residence, and a photograph for transparency purposes. We will always notify you prior to such disclosure.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., maintaining a logged-in session).

• Essential Cookies: Necessary for the website to function (e.g., shopping cart, login state).
• Analytics Cookies: Help us understand how visitors interact with the website.
• Marketing Cookies: Used to track visitors across websites to display relevant ads.

6. Data Security

The security of your data is paramount. We implement robust physical, technical, and administrative security measures, including:

• Encryption: All sensitive data (including payment details) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases.
• Access Control: Access to personal data is restricted to employees and contractors who strictly need it to perform their job functions.
• Regular Audits: We conduct regular security scans and vulnerability assessments.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Age Verification (19+)

Polar Birch Lotto is strictly for individuals aged 19 and over. We do not knowingly collect personally identifiable information from anyone under the age of 19.

Upon registration, we utilize third-party identity verification services to cross-reference the data provided against public records to confirm age. If we become aware that we have collected Personal Data from a minor without verification of parental consent, we take immediate steps to remove that information from our servers and freeze the associated account.

8. Your Rights

Under Canadian privacy laws, you have specific rights regarding your personal information:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct any information you believe is inaccurate.
• Right to Deletion: You can request that we erase your personal data, under certain conditions (e.g., if there are no pending legal or financial obligations).
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact our Data Protection Officer at the email listed below.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: